1. Introduction
Sellrow (“we,” “us,” “our”) operates a payment and commerce platform for student associations and their members. This Privacy Policy explains what data we collect, how we use it, and how we protect it. By using Sellrow, you agree to this policy.
2. Information we collect
We collect information you provide directly (e.g. name, email, phone, organization details, payment and order information) and information we obtain automatically (e.g. device and log data, cookies). For payments, we work with payment providers who process card and bank details in accordance with their own privacy and security standards; we do not store full card numbers.
3. How we use your information
We use your information to provide, operate, and improve the Platform; to process transactions and send receipts; to verify payments and prevent fraud; to communicate with you (e.g. support, updates); and to comply with legal obligations. We may use aggregated or de-identified data for analytics and product improvement.
4. Sharing of information
We may share your information with payment processors and other service providers necessary to run the Platform; with Organizations you transact with (e.g. for order fulfillment and receipts); and when required by law or to protect rights and safety. We do not sell your personal information to third parties for their marketing.
5. Data retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction and compliance-related data may be retained for longer where required by law.
6. Security
We use industry-standard measures to protect your data, including encryption and access controls. Payment data is handled by certified payment providers. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
7. Your choices
You can update account information in your dashboard. You may request access, correction, or deletion of your personal data by contacting us. You can opt out of marketing emails via the link in those emails. Some cookies can be managed through your browser settings.
8. Children
The Platform is not intended for users under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.
9. International transfer
Our services are primarily offered in Nigeria. Data may be processed or stored in jurisdictions where laws differ from yours. By using Sellrow, you consent to such transfer and processing.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. Continued use after changes constitutes acceptance. We may notify you of material changes by email or through the Platform.
11. Contact us
For privacy-related questions or requests, contact us at support@sellrow.co.